In the event you break an iPhone, the next move is easy: you schedule an appointment at a Genius Bar and hope that somebody can repair it. In the event you’ve received a Samsung cellphone, although, issues are just a little tougher, however Samsung is trying to change that with a brand new pilot program. The corporate is teaming up with WeWork to offer “care facilities,” as reported by Fast Co Design.
The thought is two-fold: first, you’ve got a central place to come back and get assist along with your Samsung merchandise, and second (that is the place WeWork is available in) you’ll have a spot to get some work finished whilst you’re ready to your cellphone or laptop computer to get repaired. As Mick McConnell, Samsung’s VP of design, places it, “Service is a problem. I do know I’m going to must take trip of my day to do it,” so why not present a spot the place individuals can nonetheless be productive whereas they wait?
It’s a pleasant thought in idea, however in apply, Samsung is barely providing “tier 1” help on the WeWork places for now — that’s, assist with utilizing your machine, or help in mailing it to be repaired offsite — however there’s no “tier 2” help but for issues like precise repairs. So whereas what Samsung is providing now on the WeWork might be helpful, nevertheless it’s not the sort of emergency restore and troubleshooting that individuals are inclined to depend on the Genius Bar for.
Nonetheless, its an fascinating first step, and one can simply think about Samsung increasing each the variety of places and the extent of help if this pilot is profitable.